These terms and conditions outline the rules and regulations for the use of this Website, located at www.ekai-global.com.
By visiting our website and/or purchasing a product/s from us, you agree to be bound by the following terms and conditions. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
This website and all of the content is operated and owned by Cincere Ceylon Exports (Private) Limited (hereinafter referred to as “The Company”) of 3rd Floor, 50, Kitulwatte Road, Colombo 8, 00800, Sri Lanka. Throughout the site, the terms “we”, “us” and “our” refer to Cincere Ceylon Exports (Private) Limited.
This website has been developed for use by customers and intended customers.You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in any way.
1. Licence
Unless otherwise stated, Cincere Ceylon Exports (Private) Limited owns the intellectual property rights for all materials on this website. All intellectual property rights are reserved. You may access this from this website for your own personal use subject to restrictions set in these terms and conditions.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. To the extent permitted by applicable laws, The Company shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Company reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You hereby grant The Company a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
2. User accounts
To access and use the Services, you may be required to register for a user account.
You agree that you are solely responsible for maintaining the confidentiality of your account details, including your password. When you register an account with us, please note that your Personal Information will be accessible by us in accordance with our Privacy Policy.
You agree that User Content you provide to us may be made publicly accessible to third parties, including other users or visitors of the Services. You agree that we are not liable to you for the use or access of User Content by third parties.
We retain the right to screen and verify you and your identity at our sole discretion. You agree to submit to such screening and to provide to us at your cost, immediately upon request, complete, accurate and current information confirming your identity and eligibility to use the Services.
You understand that we may, at our absolute discretion, investigate, take legal action, terminate or cancel your access to the Services, your account at any time, including if it is found that you have, or are suspected of, violating these Terms.
3. Orders
You agree that any purchase of goods and services through our website is subject to these Terms.
We may acknowledge and thank you for your Order once you have made your Order. This does not constitute an acceptance of your Order and merely serves to confirm that we have received your Order.
An Order is accepted upon the latter of the following to occur:
- You have submitted your Order;
- You have paid the purchase price in full, including any taxes, duties and shipping costs; and
- The company has received the said payment in full successfully
- We have issued an Order confirmation.
By placing an Order, you are making an offer to purchase those Goods for the purchase price (including the delivery and other charges and taxes) specified at the time that you place your Order.
The Company reserves the right to:
accept or reject your Order or a part of your Order for any reason, including, without limitation, the unavailability of any goods, limitations on quantities available for purchase, inaccuracies or errors in Goods or pricing information, where fraud is suspected, or where there is an error in your Order;
request identification from you, any other such documentation for verification purposes before we process your Order;
cancel an Order at any time, for any reason; or
restrict the quantity or total value of Goods available for purchase to each person or address.
Where we exercise the rights above, we will notify you by email and suggest alternative goods, remove an item from an Order or provide a refund of the purchase price where applicable and the Company shall not be liable for any loss or damage whatsoever arising from such acts.
Cancellations
Please note that you cannot cancel or amend an Order once it has been placed.
4. Goods
Product images
Whilst we have made every attempt to show textures, appearances and colours of our products as accurately as possible, product images may vary from the delivered Goods depending on your monitor, settings and computer equipment. Unless otherwise stated, any additional products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the title and description before making a purchase.
Availability of Goods
All Orders are made subject to availability. Whilst we use our best efforts to ensure that Goods are available for delivery, there may be some circumstances where Goods are unavailable.
Where we cannot fulfil your Order, or a part of your Order, we will notify you within a reasonable time after you complete your Order. Please note that we may need to reject your Order or reject part of your Order on this basis.
If your Order is rejected or cancelled, we will refund in full all amounts you have paid in respect of such unavailable goods. Alternatively, we may contact you to advise you of a delay in restocking a particular good and a delay in delivery of your Order. In this case, you may elect to proceed with your Order on the basis of a delayed delivery date, cancel your Order or select an alternative good. If you do not vary or cancel your Order within two (2) business days of notification, you are deemed to have accepted the delay.
We reserve the right to limit the sale of Goods to reasonable quantities, in our sole discretion or to provide a quote based on minimum quantities (in which case the Order must be for at least the minimum quantities).
Recalls and bans
If any Goods are subject to a recall or ban, you agree to follow any reasonable instructions provided by us regarding return or destruction of such Goods and you consent to us contacting you and you agree to inform any end-user of the Goods, including any gift recipient, of any recall applicable to such Goods.
Variation to Goods and Prices
We reserve the right to vary, amend, add or remove payment methods, prices or Goods offered in the Services from time to time in our sole discretion as we see fit, without notice, including but not limited to, the Good, its description, name, category and quantity. We also reserve the right to provide specific terms and conditions related to the sale or use of a particular Good, in our sole discretion. Such changes will not affect Orders submitted before the change was made.
5. Prices and payment
Prices
Unless specified otherwise, prices displayed in our Services are shown in United States dollars (USD). You may select to view the price of the products on our Sites in any currency supported by us and the relevant exchange rate at the date that you make payment shall be applied at checkout, such that payment is received by us in USD.
Please note that shipping and delivery charges are not included in the displayed prices and will be a separate charge.
Prices of Goods, as well as delivery and any other charges displayed in our Services are current at the time of issue but may change at any time and are subject to availability.
You are responsible for any taxes, duties or other liabilities imposed by any government agency, including, without limitation, any goods and services taxes or any value added tax imposed on any Goods or services acquired or ordered by you in the Services. Where applicable, you must pay any such taxes, duties or other liabilities, without deduction or set off of any other amounts, at the same time and on the same basis as you pay the purchase price.
Payment
Full payment for the purchase of Goods is required at the time of placing your Order, including the purchase price plus any delivery fees and applicable duties and taxes. Payment is charged/debited at the end of the complete check-out process. We will not accept any orders which have not been paid for in full.
Payment may be made by the methods and to the accounts specified or approved by The Company in writing.
You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we, in our sole discretion, suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the Order.
6. Delivery Information
We strive to ensure that your orders are delivered to you safely and in a timely manner. Please review our Delivery Information below:
Shipping
Shipping Locations: We offer shipping to 80 countries worldwide.
Dispatch Time: Orders are typically processed and dispatched within 2 business days.
Shipping Rates: Shipping rates are calculated based on the weight of your order. Shipping costs will be displayed at checkout.
Delivery Times
Estimated Delivery Times: Delivery times vary depending on the destination. Estimated delivery times will be provided at checkout.
International Shipping: Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
Order Tracking
Tracking Number: Once your order has been dispatched, you will receive a tracking number via email to track your package’s delivery status.
Shipping Restrictions
PO Boxes: We are unable to ship to PO boxes or APO/FPO addresses. Please provide a physical address for delivery.
Shipping Partners
Partners: We partner with reputable shipping carriers to ensure your order is delivered safely and efficiently.
Delivery of the Goods (Delivery) is taken to occur at the time that:
you, or your nominated carrier takes possession of the Goods at the The Company address; or
The Company (or The Company nominated carrier) delivers the Goods to your nominated address, even if you are not present at the address.
You must take delivery by receipt or collection of the Goods whenever they are tendered for delivery. In the event that you are unable to take delivery of the Goods as arranged, then The Company shall be entitled to charge a reasonable fee for redelivery and/or storage.
Any delivery date or time specified by us is an estimate only and you agree that you will still accept delivery of the Goods even if they are delivered on a different date or time. The Company will not be held liable for any loss or damage suffered as a result of any delay in delivery. However, if the Goods are not delivered within a reasonable time after the estimated date, please contact us.
Contact Us
If you have any questions about our Delivery Information, please contact us at [email protected]
7. Return and Exchange Policy
We adhere to high quality standards and therefore do not believe in selling products which were returned by customers. Therefore, we urge customers to check the size guide prior to making a purchase. Please review our Return and Exchange Policy below:
Returns
Eligibility: To be eligible for a return, your item should be unused and in the same condition that you received it. It must also be in the original packaging with the hygiene sticker & labels.
Timeframe: You have 14 days from the date of purchase to initiate a return and must provide evidence of the damage.
Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the product you would like to return. We will provide you with further instructions on how to proceed with the return.
Shipping: Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and we will provide you with store credit within 10 days.
A return cost of $9.99 will be deducted from your overall refund amount.
Exchanges
Eligibility: We only replace items if there is a manufacturing defect. If you need to exchange it for the same item, please contact our customer service team at [email protected] with your order number and details of the issue.
Process: Once your exchange request is received and approved, we will provide you with further instructions on how to proceed with the exchange.
8. Risk and title
If you or your freight company are collecting the Goods from us, risk of damage to or loss of the Goods and the collection passes on to you and you must insure the Goods on or before Delivery. If we are arranging delivery of the Goods, then risk and title of the Goods passes to you upon Delivery.
9. Promotions and discounts
Promotions or discounts are subject to their own specific terms and conditions as provided by us from time to time.
Unless otherwise stated, promotional offers, including but not limited to store-wide discounts, package deals and coupons, cannot be used in conjunction with any other offer.
The Company reserves the right to:
(a) terminate, modify or extend any promotional offer at any time, without notice; or
(b) cancel any Order to which a promotional discount or code has been applied in error or contrary to the terms and conditions of such discount or code.
10. Termination
Without prejudice to any other remedies, The Company may:
(a) cancel all or any part of any Order or suspend or terminate the supply of Goods to you with written notice if, at any time you are in breach of any obligation (including those relating to payment) under these Terms; or
(b) terminate these Terms and the Services, in our absolute discretion, at any time and without notice to you and in such instance will complete or cancel, and refund, any Orders placed prior to the date of termination.
If we cancel an Order and you are not in breach of these Terms we will issue you with a full refund of the purchase price of any Goods paid for but not supplied. To the maximum extent permitted by law, The Company will not be liable to you for any further loss or damage you suffer because The Company has exercised its rights under this clause or these Terms.
11. Unauthorised access and malicious materials
You must not attempt to, or actually gain, unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services. You agree that you will not cause harm to our Services by hacking, phishing, introducing viruses, trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our Services or other users of our Services.
To the maximum extent permitted by law, we will not be liable for any losses or damage whatsoever (including indirect or consequential loss, loss of profit or goodwill), whether in contract, tort or otherwise caused by any malicious or harmful programs, scripts or technologies that may affect our Services as aforementioned, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material and you release us from any such liability.
12. Limitation of Liability
The Company, nor any of its employees or agents, will be liable for any loss, damage or injury whatsoever (including for negligence, death, injury or illness and special, indirect or consequential loss or damage such as loss of profits, loss of revenue, loss of goodwill, loss of opportunity, unavailability of systems or loss of data), whether in contract, tort or otherwise, arising from or in connection with:
- any act, omission or negligence or the use of, or reliance on, information, comments or opinions contained obtained through or in our Services;
- any, use of the information on or access to Services including if for any reason the Services are unavailable at any time or for any period;
- any errors in, or omissions from, the information contained in the Services;
- any Goods or services supplied by The Company; or
- these Terms or any breach of these Terms.
You agree to defend, indemnify, and hold us harmless, including any of our subsidiaries, agents, or affiliates and our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any 3rd party due to or arising out of the use of the website or any of its products or services.
You understand and agree that you are responsible for your own acts, omissions and negligence and if there are any consequences to your acts, omissions or negligence or through your use of the Services, that you will be responsible for those consequences.
To the maximum extent permitted by law, The Company liability under these Terms shall be limited to any one or more of the following:
- the replacement of the Goods or re-supply of equivalent Goods or services;
- the repair of such Goods or services;
- the payment of the cost of replacing the Goods or services or of acquiring equivalent goods or services or a refund of the purchase price; or
- the payment of the cost of having the Goods repaired.
To the extent permitted by law, The Company expressly disclaims all warranties of any kind unless expressly stated.
This clause survives termination of these Terms.
13. Privacy Policy
Privacy Matters:
Safeguarding the privacy of our customers is a priority. Please find below information on how we (Cincere Ceylon Exports (Private) Limited) handle your personal information:
Usage of Personal Information:
We treat all personally identifiable information you provide us with the utmost confidentiality. Whether you register with us or place an order, your information enables us to keep you informed about our products including product updates, promotions, and activities. The information you share through our website is solely used to maintain our customer database for internal communication purposes. When you make online purchases, we utilize your information to process orders and ensure timely delivery.
Accessing and Updating Information:
Ensuring the accuracy and completeness of your personal information is important to us. If you notice any inaccuracies or omissions, you can easily update your details on our website. Additionally, we provide you with the option to choose whether you would like to receive communications from our Company. You can opt out of future communications at any time by unsubscribing from our emails or contacting us directly for deletion from our database.
Sharing Information with Third Parties:
We collect, hold, and use your personal information primarily to promote and sell our products and enhance our offerings. This may include learning about your preferences to tailor our goods and services to your interests, as well as assisting in resolving complaints and inquiries. We may disclose your information within our organization or to service providers assisting in our business operations. Additionally, we may use and disclose your information for other reasonable purposes, such as competitions or customer communications. Rest assured, when marketing to you, your information is solely used for our company’s own purposes.
Deleting Information:
We ensure that any personal information we no longer require is securely destroyed or rendered permanently unidentifiable.
Copyright Information:
Unless otherwise stated, Cincere Ceylon Exports (Private) Limited owns the intellectual property rights for all materials on this website and associated code. Users may download a single copy of documents or images for personal use only.
Contact Us:
If you have any questions about the personal information we hold about you, why we hold it, and how we use it, please feel free to contact us at [email protected].
14. General
Waiver: Any failure or delay by The Company in exercising a power or right (either wholly or partially) in relation to these Terms and Conditions does not operate as a waiver or prevent The Company from exercising that power or right or any other power or right. We are not liable to any other party for any loss, cost or expense that may have been caused or contributed to by the failure, delay, waiver or exercise of a power or right. This clause survives termination of these Terms.
Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms and Conditions as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation. You agree that The Company will not be held liable for any delay or failure in performance of any part of the Services or delivery of Goods.
Severability: If any part of these Terms and Conditions is determined to be by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the Terms. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.
Relationship: These terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between The Company and you or any other party unless expressly stated otherwise.
Entire agreement: These Terms (and all other terms and conditions and policies that are incorporated by these Terms) and any additional policies or terms you have agreed to through use or access of our Services make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. Where there is an inconsistency between these Terms and any additional Terms, the additional Terms will prevail. This clause survives termination of these Terms.
Jurisdiction: These Terms are governed by the laws of Sri Lanka. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Sri Lanka. Although the Services may be accessed overseas, we make no representations or warranties that its content, or the Goods, comply with the laws (including intellectual property laws) of any country outside Sri Lanka. If you access the Services from outside Sri Lanka, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.
15. CONTACT INFORMATION
Please send any questions regarding the Terms and Conditions to us at [email protected].